At Hisense Extra, customer satisfaction is paramount. However, due to the nature of our products and in alignment with our company policies, we maintain a strict no-refund policy. All sales are final upon completion of the purchase transaction.

No Refunds

Once a product has been purchased and the transaction finalized, we do not offer refunds under any circumstances. We strongly encourage customers to thoroughly review product specifications, features, and compatibility before making a purchase decision.

Product Inspection

We advise all customers to inspect products upon delivery or at the point of sale to ensure they meet your expectations and are free from visible defects. Our sales representatives are available to assist with any questions or concerns you may have during the purchasing process.

Exceptions

In the unlikely event that a product is found to have a manufacturing defect upon purchase, Hisense Extra is committed to addressing the issue in accordance with Tanzanian consumer protection laws. While our standard policy does not accommodate refunds or exchanges, we recognize our obligations under the Fair Trade Practices Act, 1994. Specifically, Section 84(1) of the Act states that if goods supplied to a consumer have a defect rendering them unmerchantable, the supplier is liable to compensate the consumer for the loss or damage suffered.

Therefore, if a product purchased from Hisense Extra is confirmed to have a manufacturing defect that affects its merchantability, we will take the following steps:

1. Assessment: Upon receiving a complaint, our authorized technicians will assess the product to determine the nature and extent of the defect.
2. Resolution: If the defect is verified, we will offer a suitable remedy, which may include repair or replacement of the product, in line with the provisions of the Fair Trade Practices Act.
3. Compensation: In cases where repair or replacement is not feasible, we will provide compensation as stipulated by Tanzanian law.

To initiate a claim, please contact our customer support team at +255 746 889 988 or via email at masaki.appliances@gmail.com

Ensure you have your proof of purchase and any relevant documentation to facilitate the process.

Note: This exception is made to comply with Tanzanian consumer protection laws and does not constitute a general change to our no-refund and no-exchange policy.